Cancellation policy

Last updated: August 1, 2022

Shaper Tools GmbH Right of withdrawal

You have the right to cancel this contract within fourteen days without stating a reason.

The cancellation period shall be fourteen days from the day on which you or a third party nominated by you who is not the carrier takes possession of the goods.

In order to exercise your right to cancel, you must send us (Shaper Tools GmbH, Dieselstrasse 26, 70771 Leinfelden-Echterdingen, Germany, +49 (0) 711 26898124, [email protected]) a clear statement (e.g. a letter sent by post, a fax or an e-mail) to inform us of your decision to withdraw from this agreement.

You can use the attached sample cancellation form, but it is not mandatory.

To adhere to the cancellation period, it is sufficient to send us the notification that you are exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we will be required to reimburse you all payments which we have received from you, including delivery costs (with the exception of additional costs arising from a decision on your part to use a different delivery method from the cheapest standard delivery we offer), without delay and no later than within fourteen days of the day on which we received the notification of your cancellation of this contract.

For the reimbursement, we shall use the same payment method that you used for the original transaction, unless we have expressly agreed an alternative method with you; under no circumstances will you be charged any fees on the grounds of this reimbursement.

We can refuse the reimbursement until the goods have been returned to us or until you have provided evidence that you have sent the goods back, depending on whichever is the earliest date.

You must send back or hand over the goods to Shaper Tools GmbH, Dieselstrasse 26, 70771 Leinfelden-Echterdingen, Germany immediately and, in any case, no later than fourteen days from the day on which you informed us that you were withdrawing from this contract. The notice period shall be deemed to be complied with if you send the goods before the period of fourteen days expires.

We shall bear the costs of returning the goods.

You are only required to pay for any possible loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary to verify their condition, properties or correct functioning.

Sample cancellation form

(If you wish to withdraw from the agreement, please complete and return the following form.)

To: Shaper Tools GmbH, Dieselstrasse 26, 70771 Leinfelden-Echterdingen, Germany,
+49 (0) 711 26898124, [email protected]

I/We (*) hereby withdraw from the agreement concluded by me/us (*) for the purchase of
the following goods (*)/provision of the following service (*)

Ordered on (*)/received on (*)

Name of the Consumer(s)

Address of the Consumer(s)

Signature(s) of the consumer(s) (only when notice is given on paper)

Date

(*) delete as applicable.

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